Vista Higher Learning Store Help

Online Codes

All textbook packages sold in our store include a Supersite code. If you have a used textbook you will not have a code, as they are non-transferable and cannot be reused or reset once they have been activated.

If applicable, the code(s) purchased on your order will be displayed on your screen upon order confirmation and will also be included in a confirmation email which you should receive shortly after your order is completed. Make sure you check your Spam/Junk folders. We recommend that you print your confirmation screen in case this email does not reach you. If you have a used book, you can purchase a new code for all programs other than ¡Adelante!, Invitaciones, or Hola, ¿qué tal?. (These titles are consumable worktexts that are intended to be written in and therefore only used by one student. In order to receive a Supersite code for one of those texts, you will have to purchase a new textbook.)

Redeeming a Code

To redeem a Supersite, Supersite Plus, Maestro WebSAM or vText code, please go to: vhlcentral.com.

To redeem a Quia WebSAM or an En línea code, please go to: books.quia.com.

Code Lengths

Access codes are valid for the following durations, unless noted otherwise on the store:

36 months from date of activation:

  • ¡Adelante! Uno
  • ¡Adelante! Dos
  • ¡Adelante! Tres
  • Aventuras, 3rd Edition
  • Aventuras, 4th Edition
  • D'Accord ©2011 1, 2, 3
  • D'Accord ©2015 1, 2, 3
  • Descubre, Media Edition 1, 2, 3
  • Descubre ©2014 1A/1B, 1,2,3
  • Espaces, 2nd Edition
  • Espaces, 3rd Edition
  • Mosaik 1, 2, 3
  • Panorama, 3rd Edition*
  • Panorama, 4th Edition**
  • Promenades*
  • Promenades, 2nd Edition
  • Protagonistas***
  • Sag mal
  • Sentieri
  • Vistas, 3rd Edition
  • Vistas, 4th Edition**
  • ¡Viva!, 2nd Edition
  • ¡Viva!, 3rd Edition

*For the Panorama 3rd edition and Promenades, the volume 2 codes are valid for 12 months.

**For the Vistas 4th edition and Panorama 4th edition 2-volume versions, the codes are valid for 12 months.

***For the Protagonistas and Vistas 4th edition 3-volume versions, the codes are valid for 6 months.

24 months from date of activation:

  • A Handbook of Contemporary Spanish Grammar
  • ¡Adelante!, 2nd Edition
  • AP® Spanish Workbook
  • En línea 3.0
  • Temas

18 months from date of activation:

  • Denk mal!
  • En línea 2.0
  • Enfoques, 3rd Edition
  • Imagina, 2nd Edition
  • Imagina, 3rd Edition
  • Imaginez, 2nd Edition
  • Immagina
  • Invitaciones, 2nd Edition
  • Quia WebSAM codes
  • Sueña, 2nd Edition
  • Ventanas, 2nd Edition

12 months from date of activation:

  • Facetas, 3rd Edition
  • Face-á-face
  • Hola, ¿qué tal?
  • Intrigas
  • Revez
  • Revista, 3rd Edition
  • Revista, 4th Edition
  • Sueña, 3rd Edition
  • Taller de escritores

Returns

Returning orders that contain physical items:

Customers are eligible to return physical materials purchased from the Vista Higher Learning store within 30 days of the purchase date. All returned materials must be in new, unmarked, unused and saleable condition. Shrink-wrapped packaging must remain unopened. Opened shrink-wrapped items are non-returnable. If material is sent back to us in non-saleable condition or was purchased more than 30 days from receipt of the return, the items will not be returned and credit will not be issued.

We do not issue partial credit. If you purchased a package and only return a component of the package, the item will not be returned and no credit will be issued. If your package included a code that was emailed at the time of purchase and all physical items included are returned, you will receive full credit and the code included will be deactivated upon receipt of your physical items at our warehouse.

You will not receive credit for the shipping charge on your original order. We offer free UPS ground shipping on all domestic orders, however, if you chose to expedite the shipping at your expense at the time of purchase and your order is returned, that shipping charge will not be credited.

Out of print editions are non-returnable.

When making a return, you are responsible for all transportation costs incurred. Materials must be shipped via a traceable method of your choice to:

Vista Higher Learning Returns
c/o R.R. Donnelley
677 Brighton Beach Road
Menasha, WI 54952-8009

You do not need an authorization number to make a return, however, please include a copy of your packing slip with the shipment. If you do not have a copy of your packing slip, please make sure to include your order number and/or the name on the order. If nothing is included with the package and we are unable to determine which order was returned, no credit will be issued.

VHL is not responsible for return shipments lost in transit.

Refunds take up to 30 days to process after the materials are received at our warehouse.

Returning orders that contain an online code only:

Customers are eligible to return eDelivery codes purchased from our website within 30 days of the purchase date, even if they have already been activated. This includes all codes: Supersite, WebSAM, Supersite Plus, Supersite Plus Upgrade, vText and En línea.

Please e-mail your request for a refund to our Customer Service department at [email protected]. Be sure to include your order number and full name in your email. Your code(s) will be deactivated once we receive your refund request. The refund will be issued to the credit card used to place the order.

Refunds take up to 30 days to process after cancellation request received.

Shipping

All orders take 1-2 days for processing and ship from Wisconsin. Transit times vary depending on location and shipping method selected at time of checkout. We offer the following shipping methods for physical items:

  • UPS Ground (Free shipping on all orders within the U.S. and its territories)
  • UPS 2nd Day Air (rate will be calculated and displayed at time of checkout)
  • UPS Next Day Air (rate will be calculated and displayed at time of checkout)
  • USPS Priority Mail (when shipping to P.O. Boxes only)

You can choose your shipping method during checkout.

Payment Options

The Vista Higher Learning Store accepts the following credit cards: Visa, Mastercard, American Express, and Discover.

Sales Tax

Vista Higher Learning is required by law to charge local sales tax for orders shipped to most states.

Sales tax rates vary by state. Compliance is one aspect of a company’s State and Local Tax (SALT) picture that it cannot ignore. Vista Higher Learning, Inc. has addressed their state and local tax exposure through an in-depth due diligence process. If sales and/or use tax is required to be assessed on your order, we will assess the appropriate state and local county tax rates and remit to the proper taxing authority on your behalf. This will eliminate your burden of self-assessment.

Damaged/Defective Items

In the event that you have received a damaged or defective product, please contact the Customer Service team immediately by phone: 800-269-6311 or via e-mail: [email protected]. We will be happy to assist you with a return or exchange. Please have your order number handy.

ISBN

ISBN stands for “International Standard Book Number.” Each item has its own individual ISBN. This ISBN number can be used to search our products. There is a 10-digit and a 13-digit ISBN for each item and for each package.

Log in

To check the status of your order, click this link to log in to your account. Please note you will not be able to log in if you did not create an account when you placed your order.

Supported computer browsers and platforms:

To optimize your experience on our site, make sure you use and have the following browsers and platforms.

  • IE 9 on Windows
  • Safari 5-6 on Mac
  • Firefox 19-20 on Mac and Windows
  • Chrome 25-26 on Mac and Windows

For all further questions or concerns regarding your online order or questions about the online student store, please contact our Customer Service department @ 800-269-6311 or email us anytime at [email protected].