Customer Success & Onboarding Manager
As a Customer Success & Onboarding Manager, you will oversee and develop strategic plans for a small team of distributed Account Managers whose focus is to provide best-in-class support to both field sales teams and clients alike. In this role, you’ll work closely with Sales leadership, as well as cross-functional stakeholders in Marketing and Business Operations to achieve pre and post-sales support, customer retention, and revenue goals. As a thought partner in the areas of customer onboarding and account management, you may also directly manage a handful of key accounts. Our ideal candidate is an experience people manager, mentor and coach, enjoys training others and developing training plans, has a high level of understanding of sales and appreciation for the sales process, and is comfortable being both tactical and strategic.
Why Join Us:
Why join us? We at Vista Higher Learning are proud to say that we’re not just another publisher. We’re the leading specialized language publisher for U.S. and Canadian higher education and secondary school markets whose first-hand knowledge of languages and diverse cultures sets us apart from others in our space. We’re passionate about developing educational materials that incorporate authenticity and culture. We bring a fresh new approach to teaching languages by integrating technology, design, content, and pedagogy to make learning easier, more practical, and more rewarding. With current programs in Spanish, French, Italian and German Vista Higher Learning is committed to helping people communicate across languages and cultures.
Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, PTO and paid holidays
Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law.