Frequently Asked Questions (FAQs)
and Supersite Plus with WebSAM?
The Supersite is a website companion to the textbook, which contains audio, video, auto-graded activities, tutorials, assessment, and pronunciation guides.
The Supersite Plus access code includes all Supersite features plus additional audio and video files that go along with the textbook, autograded practice activities, tutorials and pronunciation guides, personalized flashcards and vocabulary, partner chat activities, new instructor tools, live chat, virtual chat activities, additional practice activities found only online, and interactive grammar tutorials.
WebSAM is the online version of the workbook(s) for the program.
The vText is the online version of the textbook and is usually included with Supersite Plus access.
Instructors choose the access level required for your course. Therefore we do not know what access you need and you would have to check with your instructor or syllabus to see exactly what access level is required for your particular course.
Customers are eligible to return physical materials purchased from the Vista Higher Learning store within 30 days of the purchase date. All returned materials must be in new, unmarked, unused and saleable condition. Shrink-wrapped packaging must remain unopened. Opened shrink-wrapped items are non-returnable. If material is sent back to us in non-saleable condition or was purchased more than 30 days from receipt of the return, the items will not be returned and credit will not be issued.
We do not issue partial credit. If you purchased a package and only return a component of the package, the item will not be returned and no credit will be issued. If your package included an access code that was emailed at the time of purchase and all physical items included are returned, you will receive full credit and the access code included will be deactivated upon receipt of your physical items at our warehouse.
You will not receive credit for the shipping charge on your original order. We offer free UPS ground shipping on all domestic orders, however, if you chose to expedite the shipping at your expense at the time of purchase and your order is returned, that shipping charge will not be credited.
When making a return, you are responsible for all transportation costs incurred. Materials must be shipped via a traceable method of your choice to:
Vista Higher Learning Returns c/o LSC Communications 677 Brighton Beach Road Menasha, WI 54952-8009
You do not need an authorization number to make a return, however, please include a copy of your packing slip with the shipment. If you do not have a copy of your packing slip, please make sure to include your order number and/or the name on the order. If nothing is included with the package and we are unable to determine which order was returned, no credit will be issued. VHL is not responsible for return shipments lost in transit.
Refunds take up to 30 days to process after the materials are received at our warehouse.
All orders take 1-2 days for processing and shipment from Wisconsin. Transit times vary depending on location and shipping method selected at time of checkout. We offer the following shipping methods for physical items:
- UPS Ground (free on all orders within the U.S. and its territories)
- UPS 2nd Day Air (rate will be calculated and displayed at time of checkout)
- UPS Next Day Air (rate will be calculated and displayed at time of checkout)
- USPS Priority Mail (free when shipping to P.O. Boxes only)
You can choose your shipping method during checkout.
If an access code is included, it will be emailed to you immediately upon purchase.
SUPERSITE & PORTALES Access Code Policy
Introductory Spanish:
- Adelante Uno (2nd Edition) — 24 months
- Adelante Dos (2nd Edition) — 24 months
- Adelante Tres, (2nd Edition) — 24 months
- Aventuras (5th Edition) — 36 months
- Panorama (5th Edition) — 36 months
- Panorama Volume 1 (5th Edition) 2 way Split—12 months
- Panorama Volume 2 (5th Edition) 2 way Split—12 months
- Panorama Volume 1 (5th Edition) 3 way Split—6 months
- Panorama Volume 2 (5th Edition) 3 way Split—6 months
- Panorama Volume 3 (5th Edition) 3 way Split—6 months
- Portales 1 (Introductory) — 24 months
- Protagonistas (2nd Edition) — 36 months
- Vistas (5th Edition) — 36 months
- Vistas Lessons 1-10 (5th Edition) — 12 months
- Vistas Volume 1 (5th Edition) — 6 months
- Vistas Volume 2 (5th Edition) — 6 months
- Vistas Volume 3 (5th Edition) — 6 months
- Viva (4th Edition) — 36 months
Intermediate Spanish:
- Enfoques (4th Edition) — 18 months
- Enlaces (2nd Edition) — 18 months
- Facetas (4th Edition) — 12 months
- Imagina (4th Edition) — 18 months
- Portales 2 (Intermediate) — 18 months
- Sueña (3rd Edition) — 12 months
Advanced Spanish:
- Intrigas (2nd Edition) — 12 months
- Revista (5th Edition) — 12 month
- Spanish Grammar (2nd Edition) — 24 months
- Taller de escritores (2nd Edition) — 12 months
Secondary School Spanish:
- AP Spanish Workbook — 24 months
- Descubre ©2017 Level 1A-1B — 24 months
- Descubre ©2017 Level 1-3 — 36 months
- Senderos ©2018 Level 1-5 — 12 months
- Temas — 24 months
Student access begins upon access code activation:
Introductory French:
- Espaces (4th Edition) — 36 months
- Portails — 24 months
- Promenades (3rd Edition) — 36 months
- Promenades Voume 1 (2nd Edition) — 12 months
- Promenades Volume 2 (2nd Edition) — 12 months
Intermediate French:
- Imaginez (3rd Edition) — 18 months
Advanced French Conversation:
- Face-a-face (2nd Edition) — 12 months
Secondary School French:
- D’accord ©2019 1, 2, 3 — 36 months
- D’accord ©2019 1A and 1B — 24 months
- Thèmes — 24 months
Student access begins upon access code activation:
Introductory German:
- Sag mal (2nd Edition) — 36 months
Intermediate German:
- Denk mal! (2nd Edition) — 18 months
Secondary School German:
- Mosaik 1 — 36 months
- Mosaik 2 — 36 months
- Mosaik 3 — 36 months
Student access begins upon access code activation:
Introductory Italian:
- Sentieri (2nd Edition) — 36 months
Intermediate Italian:
- Immagina (2nd Edition) — 18 months