Frequently Asked Questions (FAQs)

Instructors choose the access level required for your course. Therefore we do not know what access code you need and you would have to check with your instructor or syllabus to see what access level is required for your particular course.

Whether you purchase a package that contains an access code or a standalone access code, you will receive your access code immediately upon purchase. The access code will be displayed on the order confirmation screen upon order completion and it will also be emailed to you in an order confirmation.

We do not offer extensions on any of our access codes. Therefore, if your access code has expired, you will need to purchase a new access code in order to regain access to your course materials.

Our access codes are non-transferable. Once an access code has been redeemed, the owner of record on the account cannot transfer the account to another student/person or change the name on the account to that of another student/person. If necessary, a new access code would need to be purchased.

Yes, you should be able to purchase the access code needed for your course. Once you determine which access code is needed, navigate to the program you are using or search for the ISBN and you should be able to find the access code needed.

No, we do not sell our textbooks without an access code.

Vista Higher Learning is not responsible for lost, misplaced or stolen student access codes. If you purchased your textbook package from a bookstore and lost or misplaced the online access code, or if it has been stolen, we cannot replace it even if proof of purchase is provided.

No, we do not offer student trials.

The Supersite is a website companion to the textbook, which contains audio, video, auto-graded activities, tutorials, assessment, and pronunciation guides.

The Supersite Plus access code includes all Supersite features plus additional audio and video files that go along with the textbook, autograded practice activities, tutorials and pronunciation guides, personalized flashcards and vocabulary, partner chat activities, new instructor tools, live chat, virtual chat activities, additional practice activities found only online, and interactive grammar tutorials.

WebSAM is the online version of the workbook(s) for the program.

The vText is the online version of the textbook and is usually included with Supersite Plus access.

Instructors choose the access level required for your course. Therefore we do not know what access you need and you would have to check with your instructor or syllabus to see exactly what access level is required for your particular course.

No. As of January 1, 2016, no refunds will be made for purchases that contain only an access code. This includes all access codes purchased without a physical book and includes Supersite, Portales, Supersite Plus, Supersite with WebSAM, Supersite Plus with WebSAM, Supersite Plus Upgrade, WebSAM Upgrade, eBook, vText, eCuaderno, and eCahier access codes. No exceptions will be made. We do not give store credit for an unused access code purchase. Please make certain you are purchasing the correct package for your course prior to purchase.

Customers are eligible to return physical materials purchased from the Vista Higher Learning store within 30 days of the purchase date. All returned materials must be in new, unmarked, unused and saleable condition. Shrink-wrapped packaging must remain unopened. Opened shrink-wrapped items are non-returnable. If material is sent back to us in non-saleable condition or was purchased more than 30 days from receipt of the return, the items will not be returned and credit will not be issued.

We do not issue partial credit. If you purchased a package and only return a component of the package, the item will not be returned and no credit will be issued. If your package included an access code that was emailed at the time of purchase and all physical items included are returned, you will receive full credit and the access code included will be deactivated upon receipt of your physical items at our warehouse.

You will not receive credit for the shipping charge on your original order. We offer free UPS ground shipping on all domestic orders, however, if you chose to expedite the shipping at your expense at the time of purchase and your order is returned, that shipping charge will not be credited.

When making a return, you are responsible for all transportation costs incurred. Materials must be shipped via a traceable method of your choice to:

Vista Higher Learning Returns c/o LSC Communications 677 Brighton Beach Road Menasha, WI 54952-8009

You do not need an authorization number to make a return, however, please include a copy of your packing slip with the shipment. If you do not have a copy of your packing slip, please make sure to include your order number and/or the name on the order. If nothing is included with the package and we are unable to determine which order was returned, no credit will be issued. VHL is not responsible for return shipments lost in transit.

Refunds take up to 30 days to process after the materials are received at our warehouse.

All orders take 1-2 days for processing and shipment from Wisconsin. Transit times vary depending on location and shipping method selected at time of checkout. We offer the following shipping methods for physical items:

• UPS Ground (free on all orders within the U.S. and its territories)
• UPS 2nd Day Air (rate will be calculated and displayed at time of checkout)
• UPS Next Day Air (rate will be calculated and displayed at time of checkout)
• USPS Priority Mail (free when shipping to P.O. Boxes only)

You can choose your shipping method during checkout.

If an access code is included, it will be emailed to you immediately upon purchase.

Yes, all prices are in United States Dollars.

Vista Higher Learning is required by law to charge local sales tax for orders shipped to most states. Sales tax rates vary by state. Compliance is one aspect of a company’s State and Local Tax (SALT) picture that it cannot ignore. Vista Higher Learning, Inc. has addressed their state and local tax exposure through an in-depth due diligence process. If sales and/or use tax is required to be assessed on your order, we will assess the appropriate state and local county tax rates and remit to the proper taxing authority on your behalf. This will eliminate your burden of self-assessment.

In the event that you have received a damaged or defective product, please contact the Customer Service team immediately by phone at 800-269-6311 or via e-mail at [email protected]. We will be happy to assist you with a return or exchange. Please have your order number handy.

ISBN stands for “International Standard Book Number.” Each item and each package has its own individual ISBN. This ISBN number can be used to search our products. There is a 10-digit and a 13-digit ISBN for each item and for each package.

SUPERSITE & PORTALES Access Code Policy

Introductory Spanish:

• Adelante Uno (2nd Edition) — 24 months
• Adelante Dos (2nd Edition) — 24 months
• Adelante Tres, (2nd Edition) — 24 months
• Aventuras (5th Edition) — 36 months
• Panorama (5th Edition) — 36 months
• Panorama Volume 1 (5th Edition) 2 way Split—12 months
• Panorama Volume 2 (5th Edition) 2 way Split—12 months
• Panorama Volume 1 (5th Edition) 3 way Split—6 months
• Panorama Volume 2 (5th Edition) 3 way Split—6 months
• Panorama Volume 3 (5th Edition) 3 way Split—6 months
• Portales 1 (Introductory) — 24 months
• Protagonistas (2nd Edition) — 36 months
• Vistas (5th Edition) — 36 months
• Vistas Lessons 1-10 (5th Edition) — 12 months
• Vistas Volume 1 (5th Edition) — 6 months
• Vistas Volume 2 (5th Edition) — 6 months
• Vistas Volume 3 (5th Edition) — 6 months
• Viva (4th Edition) — 36 months

Intermediate Spanish:

• Enfoques (4th Edition) — 18 months
• Enlaces (2nd Edition) — 18 months
• Facetas (4th Edition) — 12 months
• Imagina (4th Edition) — 18 months
• Portales 2 (Intermediate) — 18 months
• Sueña (3rd Edition) — 12 months

Advanced Spanish:

• Intrigas (2nd Edition) — 12 months
• Revista (5th Edition) — 12 month
• Spanish Grammar (2nd Edition) — 24 months
• Taller de escritores (2nd Edition) — 12 months

Secondary School Spanish:

• AP Spanish Workbook — 24 months
• Descubre ©2017 Level 1A-1B — 24 months
• Descubre ©2017 Level 1-3 — 36 months
• Senderos ©2018 Level 1-5 — 12 months
• Temas — 24 months

Student access begins upon access code activation:

Introductory French:

• Espaces (4th Edition) — 36 months
• Portails — 24 months
• Promenades (3rd Edition) — 36 months
• Promenades Voume 1 (2nd Edition) — 12 months
• Promenades Volume 2 (2nd Edition) — 12 months

Intermediate French:

• Imaginez (3rd Edition) — 18 months

Advanced French Conversation:

• Face-a-face (2nd Edition) — 12 months

Secondary School French:

• D’accord ©2019 1, 2, 3 — 36 months
• D’accord ©2019 1A and 1B — 24 months
• Thèmes — 24 months

Student access begins upon access code activation:

Introductory German:

• Sag mal (2nd Edition) — 36 months

Intermediate German:

• Denk mal! (2nd Edition) — 18 months

Secondary School German:

• Mosaik 1 — 36 months
• Mosaik 2 — 36 months
• Mosaik 3 — 36 months

Student access begins upon access code activation:

Introductory Italian:

• Sentieri (2nd Edition) — 36 months

Intermediate Italian:

• Immagina (2nd Edition) — 18 months

For each purchase that contained an access code, this access code was displayed on your order confirmation screen upon order completion and it was also emailed to you in an order confirmation email. Please check your email for your order confirmation containing your access code. If you chose to automatically redeem your access code at the time of checkout, simply log into your account at www.vhlcentral.com/ and you will have the access you purchased. Otherwise, you will manually have to redeem this access code in order to gain access.

You need to redeem your access code at www.vhlcentral.com/. If you have an existing account, log into your account and redeem your access code. If not, create a new account and redeem your access code.

The vText is the online version of the textbook. You need an active internet connection to view the vText. The eBook is a downloadable version of the textbook. It is accessible only on iPads and you do not need an active internet connection to view the content once downloaded. Neither version is designed to be printed.