Customer Service Representative

As a Customer Service Representative you are the gateway and front-line concierge for our company. In this role you will focus on providing stellar support to a wide range of clients, building relationships, educating customers on products and account navigation, researching best possible options, resolving client inquiries and coordinating with internal specialist members when needed to ensure that client needs have been satisfied. As a Customer Service Representative you will interact with clients via email, phone and online chat in an open team oriented environment. The ideal candidate should portray a friendly and confidant phone demeanor, good written communication skills and problem solving skills and enjoy working with and helping others. A passion for learning and languages is a must!

Duties and Responsibilities:

  • Deal directly with customers (bookstores, schools & students) either by telephone or electronically
  • Process customer purchase orders in timely manner
  • Respond promptly to customer and internal inquiries either by telephone or electronically
  • Research and resolve all customer issues reported
  • Work with sales representatives to ensure all customer-related inquiries are responded to in a timely manner
  • Follow up on open items with customers
  • Work with internal departments and the warehouse to make sure customer order process is smooth and timely
  • Must be able to walk customers through purchasing website and troubleshoot as necessary 
  • Maintain, monitor and update various databases used
  • Manage various additional tasks assigned by manager
  • Complete assigned projects timely and accurately
  • Develop a vast knowledge and understanding of the products published by the company.  This includes perfecting the pronunciation of the various titles we carry and understanding all components offered.

Required Skills, Knowledge, and Experience:

  • BA/ BS from a 4 year accredited program
  • 2-4 years of customer service experience, in an office/call center environment
  • Knowledge of basic computer systems (Microsoft products, Internet, etc.; knowledge of Microsoft Great Plains or is a plus)
  • Excellent communication skills including
    • Verbal: the ability to clearly communicate verbally to customers and fellow employees
    • Written: the ability to effectively communicate in writing to customers and fellow employees
    • Listening and interpreting information
  • Strong attention to detail and excellent accuracy skills
  • Excellent organization, follow-up and problem solving skills
  • Ability to work effectively in a fast-paced, entrepreneurial environment
  • Ability to effectively manage multiple tasks and constantly re-prioritize
  • Ability to work well with others
  • Pleasant demeanor
  • Flexibility
  • Language skills or publishing experience preferred

Why Join Us:

Why join us? We at Vista Higher Learning are proud to say that we’re not just another publisher. We’re the leading specialized language publisher for U.S. and Canadian higher education and secondary school markets whose first-hand knowledge of languages and diverse cultures sets us apart from other publishers. We’re passionate about developing educational materials that incorporate authenticity and culture. We bring a fresh new approach to teaching languages by integrating technology, design, content, and pedagogy to make learning easier, more practical, and more rewarding. With current programs in Spanish, French, Italian and German Vista Higher Learning is committed to helping people communicate across languages and cultures.

Are You Interested in This Position?

Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.