Return Policy
No permission to return is required. A copy of the invoice and packing slip must accompany the returned shipment along with clear identification of the customer making the return. Returns are accepted only for titles that are saleable, unmarked, in new condition and in the current edition. Editions that have been declared out of print are ineligible for return. Books superseded by a new edition are not returnable after September 30th of the year of publication of the new edition unless prior extension was granted in writing. See list of non-returnable titles below. Please contact Customer Service in the event you have received defective, damaged, or incorrect titles. These publications should be returned immediately. No credit will be given for damaged items. Custom products are not returnable. Boxes of 40 lbs. or more will not be accepted. Anything received that is considered not returnable will be refused and returned at customer’s expense.
Timing
Effective 1/1/17, returns will be accepted for 8 full months following issuance of the invoice.
Restocking Fee
A 10% restocking fee will be charged to all standard returns. Finance Charges A finance charge of 1.5% per month will be charged if payment is not received by the due date.
Returns Address
Physical returns should be sent to the following address by a traceable service with the appropriate documentation as cited above:
Vista Higher Learning
c/o LSC Communications
677 Brighton Beach Road
Menasha, WI 54952-8009
Contact Information
Customer Service: Phone Number: 1-800-269-6311; Fax Number: 1-617-426-5215
Email Address: [email protected]
List of titles that are no longer returnable:
| Spanish | French | German | Italian | |
|---|---|---|---|---|
| Intro | Adelante 1st edition (Uno, Dos, Tres) Aventuras 1st, 2nd, 3rd and 4th editions Descubre 1st edition, Media edition and 2nd edition En línea 1.0, 2.0 and 3.0 Panorama 1st, 2nd, 3rd and 4th editions Protagonistas 1st edition Ventanas 1st and 2nd editions Vistas 1st, 2nd, 3rd and 4th editions Viva 1st, 2nd and Tech editions |
D’accord 1st edition Espaces 1st and 2nd editions Promenades 1st and 2nd editions |
Mosaik 1st edition Sag mal 1st edition |
Sentieri 1st edition |
| Intermediate | Enfoques 1st, 2nd and 3rd editions Enlaces 1st edition Facetas 1st, 2nd and 3rd editions Imagina 1st and 2nd editions Sueña 1st, 2nd and 3rd editions |
Imaginez 1st and 2nd editions | Denk mal 1st edition | Immagina 1st edition |
| Advanced | Handbook of Contemporary Spanish Grammar 1st edition Intrigas 1st edition Invitaciones 1st edition Revista 1st, 2nd, 3rd and 4th editions Taller de escritores 1st edition |
Face-a-face 1st edition |