Return Policy
No permission to return is required. A copy of the invoice and packing slip must accompany the returned shipment along with clear identification of the customer making the return. Returns are accepted only for titles that are saleable, unmarked, in new condition and in the current edition. Editions that have been declared out of print are ineligible for return. Books superseded by a new edition are not returnable after September 30th of the year of publication of the new edition unless prior extension was granted in writing. See list of non-returnable titles below. Please contact Customer Service in the event you have received defective, damaged, or incorrect titles. These publications should be returned immediately. No credit will be given for damaged items. Custom products are not returnable. Boxes of 40 lbs. or more will not be accepted. Anything received that is considered not returnable will be refused and returned at customer’s expense.
Timing
Effective 1/1/17, returns will be accepted for 8 full months following issuance of the invoice.
Restocking Fee
A 10% restocking fee will be charged to all standard returns. Finance Charges A finance charge of 1.5% per month will be charged if payment is not received by the due date.
Returns Address
Physical returns should be sent to the following address by a traceable service with the appropriate documentation as cited above:
Vista Higher Learning
c/o LSC Communications
677 Brighton Beach Road
Menasha, WI 54952-8009
Contact Information
Customer Service: Phone Number: 1-800-269-6311; Fax Number: 1-617-426-5215
Email Address: [email protected]
List of titles that are no longer returnable:
Adelante 1st edition (Uno, Dos, Tres)
Aventuras 1st, 2nd, 3rd and 4th editions
D’accord 1st edition
Denk mal 1st edition
Descubre 1st edition, Media edition and 2nd edition
Enfoques 1st, 2nd and 3rd editions
En linea 1.0, 2.0 and 3.0
Enlaces 1st edition
Espaces 1st and 2nd editions
Face-a-face 1st edition
Facetas 1st, 2nd and 3rd editions
Handbook of Contemporary Spanish Grammar 1st edition
Imagina 1st and 2nd editions
Imaginez 1st and 2nd editions
Immagina 1st edition
Intrigas 1st edition Invitaciones 1st edition
Mosaik 1st edition
Panorama 1st, 2nd, 3rd and 4th editions
Promenades 1st and 2nd editions
Protagonistas 1st edition
Revista 1st, 2nd, 3rd and 4th editions
Sag mal 1st edition
Sentieri 1st edition
Suena 1st, 2nd and 3rd editions
Taller de escritores 1st edition
Ventanas 1st and 2nd editions
Vistas 1st, 2nd, 3rd and 4th editions
Viva 1st, 2nd and Tech editions