Return Policy

No permission to return is required. A copy of the invoice must accompany the returned shipment along with clear identification of the customer making the return. Failure to include requested documentation could result in delay of credit.

Returns are accepted only for items that are saleable, unmarked, in new condition, and in the current edition. Editions that have been declared out of print are ineligible for return. Books superseded by a new edition are not returnable after September 30th of the year of publication of the new edition unless prior extension was granted in writing. Custom products are not returnable. International orders are not returnable. Please contact Customer Support in the event you have received defective, damaged, or incorrect items. These products should be returned immediately. No credit will be given for damaged items. Boxes of 40 lbs. or more will not be accepted and returned items may not exceed the number of units originally invoiced.

Any items received that are considered non-returnable will be refused and returned at customer’s expense.

 

Timing (effective 5/15/2020)

• Returns from Higher Education Bookstore and VHL Reseller partners will be accepted for 240 days from the original invoice date to the date received at the address cited below.
• Returns from K-12 Education Direct-Purchase District / School accounts will be accepted for 30 days from the original invoice date to the date received at the address cited below.

Restocking Fee

A 10% restocking fee will be charged to all standard returns.

 

Returns Address

Physical returns should be sent to the following address by a traceable service with the appropriate documentation as cited above:

Vista Higher Learning Returns

c/o Lakeside Book Company

677 Brighton Beach Road

Menasha, WI 54952-8009

 

Contact Information

Customer Support Team

Phone Number: 1-800-269-6311

Fax Number: 1-617-426-5215

Email Address: [email protected]

 

 

List of titles that are no longer returnable:

	Spanish	French	German	Italian
Intro	Adelante 1st and 2nd editions (Uno, Dos, Tres) Aventuras 1st, 2nd, 3rd and 4th editions Descubre 1st edition, Media edition and 2nd edition Descubre el Español En línea 1.0, 2.0 and 3.0 Panorama 1st, 2nd, 3rd, 4th, and 5th editions Protagonistas 1st edition Ventanas 1st and 2nd editions Vistas 1st, 2nd, 3rd, 4th and 5th editions Viva 1st, 2nd and 3rd editions	D’accord 1st edition and D’accord © 2015 Espaces 1st, 2nd and 3rd editions Promenades 1st and 2nd editions	Mosaik 1st and 2nd editions Sag mal 1st and 2nd editions	Sentieri 1st and 2nd editions
Intermediate	Enfoques 1st, 2nd, 3rd and 4th editions Enlaces 1st edition Facetas 1st, 2nd, 3rd and 4th editions Imagina 1st, 2nd and 3rd editions Sueña 1st, 2nd and 3rd editions	Imaginez 1st, 2nd and 3rd editions	Denk mal 1st and 2nd editions	Immagina 1st and 2nd editions
Advanced	Handbook of Contemporary Spanish Grammar 1st edition Intrigas 1st and 2nd editions Invitaciones 1st edition Revista 1st, 2nd, 3rd and 4th editions Taller de escritores 1st and 2nd editions	Face-a-face 1st and 2nd editions
Advanced Placement	AP Spanish 1st edition Temas 1st edition

Titles that will no longer be returnable as of 10/1/2021:

• Aventuras 5th edition


• Revista 5th edition


• Promenades 3rd edition