VHL Store Frequently Asked Questions (FAQs)

What forms of payment do you accept?
We accept American Express, Discover, MasterCard and Visa credit/debit cards, as well as PayPal, for purchases through our store. We also accept financial aid and scholarship funds in the form of credit or debit cards and PayPal.
Can I use financial aid to purchase my course materials?
We accept financial aid and scholarship funds in the form of credit or debit cards and PayPal. Institutions and financial aid programs have their own disbursement policies and timelines, so you will need to ensure the funds you intend to use are available at time of purchase.
What access code do I need for my course?
Instructors choose the access level required for your course. Therefore we do not know what access code you need and you would have to check with your instructor or syllabus to see what access level is required for your particular course.
When will I receive my access code?
Whether you purchase a package that contains an access code or a standalone access code, you will receive your access code immediately upon purchase. The access code will be displayed on the order confirmation screen upon order completion and it will also be emailed to you in an order confirmation.
My access code expired, can you extend it?
We offer extension codes for many of our introductory Higher Ed programs. Talk to your instructor about the code duration options selected for your course.
Can I transfer my access code to my friend?
Our access codes are non-transferable. Once an access code has been redeemed, the owner of record on the account cannot transfer the account to another student/person or change the name on the account to that of another student/person. If necessary, a new access code would need to be purchased.
I purchased a used textbook, can I purchase just the access code separately?
Yes, you can purchase the access code needed for your course. (Note: excludes ¡Adelante!) Once you determine which access code is needed, navigate to the program you are using or search for the ISBN and you should be able to find the access code needed.
Can I purchase a textbook without an access code?
No, we do not sell our textbooks without an access code.
I lost the access code purchased from a bookstore, can you replace it?
Vista Higher Learning is not responsible for lost, misplaced or stolen student access codes. If you purchased your textbook package from a bookstore and lost or misplaced the online access code, or if it has been stolen, we cannot replace it even if proof of purchase is provided.
Do you offer student trial access codes?
No, we do not offer student trials.
Can I return my access code?
No refunds will be made for purchases that contain only an access code. This includes all access codes purchased without a physical book. No exceptions will be made. We do not give store credit for an unused access code purchase. Please make certain you are purchasing the correct package for your course prior to purchase.
How do I return my textbook package?

Customers are eligible to return physical materials purchased from the Vista Higher Learning store within 30 days of the purchase date. All returned materials must be in new, unmarked, unused and saleable condition. If material is sent back to us in non-saleable condition or was purchased more than 30 days from receipt of the return, the items will not be returned and credit will not be issued.

When making a return, you are responsible for all transportation costs incurred. Materials must be shipped via a traceable method of your choice to:

Vista Higher Learning Returns
c/o LSC Communications
677 Brighton Beach Road
Menasha, WI 54952-8009

You do not need an authorization number to make a return, however, please include a copy of your order confirmation email with the shipment. If you do not have a copy of your order confirmation email, please make sure to include your order number and/or the name on the order. If nothing is included with the package and we are unable to determine which order was returned, no credit will be issued.

VHL is not responsible for return shipments lost in transit.

Refunds take up to 30 days to process after the materials are received at our warehouse.

How long will the shipping of my textbook or workbook take?

All orders take 1-2 days for processing and shipment from Wisconsin. Transit times vary depending on location and shipping method selected at time of checkout. We offer the following shipping methods for physical items:

  • UPS Ground (free on all orders over $35.00 within the U.S. and its territories)
  • UPS 2nd Day Air (rate will be calculated and displayed at time of checkout)
  • USPS Priority Mail (free when shipping to P.O. Boxes only)

You can choose your shipping method during checkout.

If an access code is included, it will be emailed to you immediately upon purchase.

Is the currency United States Dollars?
Yes, all prices are in United States Dollars.
How is sales tax calculated?
Vista Higher Learning is required by law to charge local sales tax for orders shipped to most states. Sales tax rates vary by state. Compliance is one aspect of a company’s State and Local Tax (SALT) picture that it cannot ignore. Vista Higher Learning, Inc. has addressed their state and local tax exposure through an in-depth due diligence process. If sales and/or use tax is required to be assessed on your order, we will assess the appropriate state and local county tax rates and remit to the proper taxing authority on your behalf. This will eliminate your burden of self-assessment.
What do I do if the item I received was damaged or defective?
In the event that you have received a damaged or defective product, please contact the Customer Service team immediately by phone at 800-269-6311 or via e-mail at [email protected]. We will be happy to assist you with a return or exchange. Please have your order number handy.
What is an ISBN?
ISBN stands for “International Standard Book Number.” Each item and each package has its own individual ISBN. This ISBN number can be used to search our products. There is a 10-digit and a 13-digit ISBN for each item and for each package.
For how long is my access code valid?
Access code lengths vary by the program you are using, and depending on the materials that your instructor has selected for the course. The access durations for our language learning programs are included in the descriptions listed while shopping, as well as during the checkout process.
Where is the access code that I purchased?
For each purchase that contained an access code, this access code was displayed on your order confirmation screen upon order completion and it was also emailed to you in an order confirmation email. Please check your email for your order confirmation containing your access code. If you chose to automatically redeem your access code at the time of checkout, simply log into your account at www.vhlcentral.com/ and you will have the access you purchased. Otherwise, you will manually have to redeem this access code in order to gain access.
How do I redeem my access code?
You need to redeem your access code at www.vhlcentral.com/. If you have an existing account, log into your account and redeem your access code. If not, create a new account and redeem your access code.
What is the difference between vText and eBook?
The vText is the online version of the textbook hosted on the Supersite. You need an active internet connection to view the vText. The eBook is a downloadable version of select textbooks delivered through VitalSource. You do not need an active internet connection to view the content once downloaded. Neither version is designed to be printed.