As a Customer Service Specialist you are the gateway and front line concierge for our company. In this role you will focus on providing stellar support to a wide range of clients, building relationships, educating customers on products and account navigation, researching best possible options, resolving client inquiries and coordinating with internal specialist members when needed to ensure that client needs have been satisfied. As a Customer Service Specialist you will interact with clients via email, phone and online chat in an open team oriented environment. The ideal candidate should portray a friendly and confidant phone demeanor, good written communication skills and problem solving skills and enjoy working with and helping others. A passion for learning and languages is a must!
What you’ll do:
Deal directly with customers (bookstores, schools & students) either by telephone or electronically
Process customer purchase orders in timely manner
Respond promptly to customer and internal inquiries either by telephone or electronically
Research and resolve all customer issues reported
Work with sales representatives to ensure all customer-related inquiries are responded to in a timely manner
Follow up on open items with customers
Work with internal departments and the warehouse to make sure customer order process is smooth and timely
Must be able to walk customers through purchasing website and troubleshoot as necessary
Maintain, monitor and update various databases used
Manage various additional tasks assigned by manager
Complete assigned projects timely and accurately
Develop a vast knowledge and understanding of the products published by the company. This includes perfecting the pronunciation of the various titles we carry and understanding all components offered
What you bring:
BA/ BS from a 4 year accredited program
2-4 years of customer service experience, in an office/call center environment
Knowledge of basic computer systems (Microsoft products, Internet, etc.; knowledge of Microsoft Great Plains or Salesforce.com is a plus)
Excellent communication skills including
Verbal: the ability to clearly communicate verbally to customers and fellow employees
Written: the ability to effectively communicate in writing to customers and fellow employees
Listening and interpreting information
Strong attention to detail and excellent accuracy skills
Excellent organization, follow-up and problem solving skills
Ability to work effectively in a fast-paced, entrepreneurial environment
Ability to effectively manage multiple tasks and constantly re-prioritize
Ability to work well with others
Pleasant demeanor
Flexibility
Language skills or publishing experience preferred
About Vista Higher Learning:
We are world-travelers, educators, editors, linguists and, technology enthusiasts. We’re explorers, innovators, thinkers, life-long learners and, creators. We’re a team of intellectually curious, seriously passionate, culturally minded individuals dedicated to building highly engaging and authentic print and digital language products that foster an appreciation for world languages and cultures, both in and out of the classroom.
Join our innovative team and discover what we can achieve together!
Our Benefits:
Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, PTO and paid holidays. Plus we offer all sorts of fun office perks such as monthly chair massages, company lunches, onsite cardio and strength training classes and much more!
Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law.
