Return Policy
No permission to return is required. A copy of the invoice must accompany the returned shipment along with clear identification of the customer making the return. Failure to include requested documentation could result in delay of credit. Returns are accepted only for items that are saleable, unmarked, in new condition, and in the current edition. Editions that have been declared out of print are ineligible for return. Books superseded by a new edition are not returnable after September 30th of the year of publication of the new edition unless prior extension was granted in writing. Custom products are not returnable. International orders are not returnable. Please contact Customer Support in the event you have received defective, damaged, or incorrect items. These products should be returned immediately. No credit will be given for damaged items. Boxes of 40 lbs. or more will not be accepted and returned items may not exceed the number of units originally invoiced. Any items received that are considered non-returnable will be refused and returned at customer’s expense.
Timing (effective 5/15/2020)
- Returns from Higher Education Bookstore and VHL Reseller partners will be accepted for 240 days from the original invoice date to the date received at the address cited below.
- Returns from K-12 Education Direct-Purchase District / School accounts will be accepted for 30 days from the original invoice date to the date received at the address cited below.
Restocking Fee
A 10% restocking fee will be charged to all standard returns.
Returns Address
Physical returns should be sent to the following address by a traceable service with the appropriate documentation as cited above:
Vista Higher Learning Returns
c/o Lakeside Book Company
677 Brighton Beach Road
Menasha, WI 54952-8009
Contact Information
Customer Support Team
Phone Number: 1-800-269-6311
Fax Number: 1-617-426-5215
Email Address: [email protected]
List of titles that are no longer returnable:
| Spanish | French | German | Italian | |
|---|---|---|---|---|
| Intro | Adelante 1st and 2nd editions (Uno, Dos, Tres) Aventuras 1st, 2nd, 3rd, 4th and 5th editions Descubre 1st edition, Media edition, 2nd edition and Descubre 2017 Descubre el Español En línea 1.0, 2.0 and 3.0 Panorama 1st, 2nd, 3rd, 4th, and 5th editions Protagonistas 1st edition Ventanas 1st and 2nd editions Vistas 1st, 2nd, 3rd, 4th and 5th editions Viva 1st, 2nd and 3rd editions Espanol Santillana, La Cartilla,Spotlight |
D’accord 1st edition and D’accord © 2015 Espaces 1st, 2nd and 3rd editions Promenades 1st, 2nd and 3rd editions Thèmes 1e |
Mosaik 1st and 2nd editions Sag mal 1st and 2nd editions |
Sentieri 1st and 2nd editions |
| Intermediate | Enfoques 1st, 2nd, 3rd and 4th editions Enlaces 1st edition Facetas 1st, 2nd, 3rd and 4th editions Imagina 1st, 2nd and 3rd editions Sueña 1st, 2nd and 3rd editions |
Imaginez 1st, 2nd and 3rd editions | Denk mal 1st and 2nd editions | Immagina 1st and 2nd editions |
| Advanced | Handbook of Contemporary Spanish Grammar 1st edition Intrigas 1st and 2nd editions Invitaciones 1st edition Revista 1st, 2nd, 3rd, 4th and 5th editions Taller de escritores 1st and 2nd editions |
Face-a-face 1st and 2nd editions | ||
| Advanced Placement | AP Spanish 1st edition Temas 1st edition |